How can we help?

HTS Scanner returns up to three candidate codes with confidence scores. Every classification includes the reasoning, links to the official US Harmonized Tariff Schedule on USITC, and where possible references to CBP CROSS rulings. The output is generated by an AI model and can be wrong. Always verify with a licensed customs broker before filing. HTS Scanner is a research tool, not a substitute for professional customs advice.

Subscriptions are billed by Apple (iPhone) or Google (Android), not by SoftArk. To cancel, open your phone's Settings, go to your Apple ID or Google account, find subscriptions, select HTS Scanner, and tap Cancel. Your access continues until the end of the current billing period.

Refunds are handled by Apple and Google according to their policies. For iOS, visit reportaproblem.apple.com. For Android, open the Google Play Store, go to Account, then Order history, and request a refund. We cannot issue refunds directly because we do not process the payments.

Yes. Every account starts with a personal workspace. From Settings, then Workspaces, you can create a team workspace, invite teammates by email, and share classification history. Each member subscribes individually for full access.

You can always start over by tapping the back arrow or "Scan another." If a chat exceeds 15 turns, HTS Scanner will prompt you to start fresh with a new photo or more context.

See our Privacy Policy for the full breakdown. Photos and conversation messages are sent to Google Gemini for analysis under their data processing terms. Classifications you save are stored on our servers in the EU. We do not sell your data and we do not use it for advertising.

Open the app and go to Settings, then Account, then Delete account. This removes your user record, classifications, workspace memberships, and all associated data within 30 days. Active subscriptions must be cancelled separately through Apple or Google.

Email info@htsscanner.com with a short description, the steps that reproduce it, and a screenshot if you have one. For accessibility issues please also mention the assistive technology and device you were using. We aim to respond within one business day.